DHAKA: A complaint cell is going to be opened at all commercial banks to stop harassment to the customers.

In this regard, a daft policy has been finalized recently, said sources from the Bangladesh Bank.

The central bank, in line with the police, directed the banks to set up a complaint cell at all branches of the commercial banks to receive allegation from the clients.

The central bank, meanwhile, have sent copies of the draft policy to the chiefs of all banks asking them to give recommendation and observation, if any, in black and white by April 15.

Swapon Kumar Roy, deputy general manager of Financial Integrity and Customer Services Department of the BB, told banglanews that the measures have been taken to formulate same policy for all banks to stop customers’ harassment.

Rules for punishments have also been included for those who would fail to mitigate settle the clients’ complaint, he added.

Customers’ Interests Protection Centre of the central bank received a total of 4,296 allegations from the in the banking sector in 2012-13 fiscal year and some 7,144 complaint since its inception in March 2011.

BDST: 1540 HRS, MAR 18, 2014